FAQ

Frequently Asked Questions

Have questions? We might have some answered here for you! If you have any others, please contact us!

Things We've Learned or Clients have Asked

[in no particular order]

Is ice melt/sand/gravel provided as part of the service?

Application of ice melt, sand, gravel or similar is something we can do at the end of the service, but is to be supplied by the Client and available at time of service.

We don't recommend putting ice melt or salt on your driveways and sidewalks, but it is up to the client's preference.

How many team members are there at 2Bros on the Go?

The primary team members are us, Tristan and Jade, but our parents support us with service needs (and our Mom owns the digital space for us!). You may see us divide and conquer or work together depending on the snowfall and availability. Teamwork makes the dreamwork, Jade likes to say!

How often are driveways cleared during continuous snowfall?

We plan to be at your driveway once every 24 hours during continuous snowfall to ensure driveways and walkways are clear. In the event that we cannot, we always ensure open lines of communication.

Check out the City of Edmonton's website for Snow Removal bylaws.

How are payments accepted?

We currently only accept EFTs (electronic fund transfers). For Pay-Per-Service, payment is due at time of service. For Seasonal and Monthly contracts, these are due up to 7 days before the start of Services for the month.

We booked too late and have ice and snow buildup on our driveway. Do you remove this?

We highly recommend that you book us or stay on top of shovelling needs prior to driveway build-up. We are not responsible for any prior build-up, but can remove this for an additional fee.

If the build-up is due to our lack of attention or speed (i.e. driveway is driven on before we arrive or similar), then we will remove this as part of the service.

We park on our driveway as we have multiple cars. How do you work around this?

We understand that you need to use your driveway. It's best to anticipate snowfalls by checking the forecast and ensure that cars are removed before we arrive. If they are parked on the driveway (or unable to be moved), we will work around it as best we can.

I booked a contract and it didn't snow. What happens?

Your contract guarantees we’re ready whenever snow falls. If it doesn’t snow, no service is needed — but you’ll always have peace of mind knowing we’re on standby.

I see all the service options, but what about vacation coverage?

We do those, too! If you have short-term needs (like a vacation), please contact us and we will connect with you and provide you with a quote and our availability!

What time do you normally start clearing snow?

This can vary depending on weather conditions, the time it begins to snow, our schedules, and more. We will try to clear snow from your driveways and walkways within a 24-48 hour period. In the rare event we are unable to, we will contact you to let you know.

What service should I choose?

It's really a personal preference. Many of our clients enjoy the ease and no frills of the seasonal and month-to-month contracts, while others only require us on an as-needed basis. All of these services are based on capacity, as we are only able to take on a limited number of seasonal and monthly contracts, so it's best not to delay.

Do we need to reach out every time the snow needs to be cleared?

Nope! Our parents are on top of watching the forecasts like a hawk, just so we can set our expectations around the day and schedule accordingly. However, if there is a specific request for something in addition or a question regarding service, please do reach out! Once services are in place, we will make sure to prioritize snow removal needs!

Do some services hold a higher priority?

We do our best to prioritize clients based on the type of service they've booked. Our goal is to make sure every client feels taken care of, and we do our absolute best to be timely, fair, and consistent!

Cancellation and Payment Policy

Pay-Per-Service

Payment is due at the time the service is completed.
Before-and-after photos will be provided, along with a notification once your service has been rendered.
If you need to cancel, we kindly ask for at least 1–2 hours’ notice.

Seasonal & Monthly Contracts

Clients receive a written contract outlining both client and 2Bros responsibilities and expectations.
Payments are due up to 7 days before the start of each month. Once payment is received, services will be carried out as scheduled.
If payment has not been received by the 1st of the month, services will be paused until payment is made.
A reminder will be sent, but if payment is still outstanding after 7 days, the contract will be considered void.

At this time, we accept EFTs (electronic fund transfers) to wenselbrothers@gmail.com

FAQ